Q1. How does your factory do regarding quality control?
A1: Quality is priority, and we always attach greatest importance to quality control from the start to the end. Q2. How long will the power bank is used? A2: With in-built high capacity Li-on battery, the power bank can be charging more than 500 times. It will be more than 2-3 years for the using lifetime with a daily frequency count on one charge. Q3. Will any damage or security risks be caused when customers using power bank? A3: NO! The power bank using a high-quality batteries and circuit safety equipment, all of power bank are with approved of CE/ROHS/FCC. Q4. How to proceed the order if I have logo to print? A4: First, Artwork for visual confirmation, and next is Sample picture or sending sample to you for confirmation, finally we will go to mass production. Q5. Is there any tests before the delivery? A5: All products are 100% QC before delivery, doing two recycle Charge-discharge test, approximately 20-30 hours. Q6. How is about the warranty and after-sales services? A6: All of our products' warranty is more than 1 year. We can exchange goods for free if it is due to quality problem in warranty's period. Q7. How do you ship the goods and how long does it take arrive?
A7: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Q8. What is the arrival time? A8: For Sample is 3-5 working days, mass production time is 7-15 working days for bulk order less than 3000pcs.